Terms & Conditions
SECTION 1:
Logos & Images
The Logos and Images on this site are owned by Detail Division,LLC, or permission has been granted by the respective companies for their use. If you feel that your brand is being represented on this site without permission, you must bring this to our attention via email. Detail Division LLC retains all rights to images included on the site Detail-Division.com and Detail-Division.com and may not be used or copied without the expressed written consent of the corporation.
Some images have been furnished by the Author- Rich Pearce Photography based in Dorset, England and Detail Division LLC has been licensed for their use.
The entire copyright in the Photographs is retained by the Photographer at all times throughout the world and across all jurisdictions and is administered through Rich Pearce Photography.
Title to all pertaining photographs remain the property of Rich Pearce.
Detail Division Logo Trademark SN 90838481, likeness and similarity may only be used with expressed written consent by Detail Division LLC. All images present on this website and social media are property of Detail Division LLC unless otherwise noted. All images have author embedded into the image and are only for use on the publishing site www.detail-division.com and all other websites owned by Detail Division LLC UNLESS written use-authorization has been granted.
Content
The content of this site is owned or licensed property of Detail Division,LLC. or its supplier or licensors. Content is protected by copyright, trademark, patent, or other proprietary rights, and Detail Division, LLC retains protection by U.S. and international copyright laws. All rights reserved. ANY product description and information disseminated can advise you only - without obligation. Liability on our part can not be derived. Be sure to check whether products are suitable for any and all application.
Item descriptions are copyrighted and titled property of Detail Division LLC.
Use
All information, images, content, media and text are for your own personal use only. At no time may any of the contents of this website be used or copied for commercial use. Authorization and permissions may only be granted by expressed written consent prior to use.
Misuse or misrepresentation of the Detail Division Trademark is prohibited. Misuse or misrepresentation of any of the brand(s) in which Detail Division LLC represents ( KLiN Korea, Carbon Collective, APS Germany) is prohibited. Misrepresentation of any product imported exclusively by Detail Division LLC is prohibited. All rights are reserved with granted trademark(s) representations by their respective owners.
ANY content supplied to Detail Division LLC, unless otherwise noted with a separate contract, becomes property of Detail Division LLC with no expectation of ownership, compensation or equity within the company Detail Division LLC or any affiliated company.
SECTION 2:
Sales & Return Policy
Returns will only be accepted in unused condition, and shipped back to Detail Division LLC at the buyers expense unless other communication advises.
Buyer has 30 days from the date of purchase to request a return shipping label. A return label will be emailed to you, at which time you may print label and tender the shipment to the carrier.
Condition of return MUST BE NEW unless a defect is present. In the instance of defect, buyer (you) and seller (Detail Division LLC) cooperate in resolving defect or file a claim on the shipment when applicable. Used and then returned items are NOT eligible for refund.
IF a customer changes their mind about a purchase after receipt of shipment, the buyer/recipient has cost of goods refunded only. There are no refunds. Shipping refunds only occur if the selected carrier fails to meet time obligations on air shipments. Shipping costs will only be refunded if the contracted carrier confirms the selected and guaranteed shipping service has arrived late AND reimburses Detail Division LLC for the shipping charge. Refunds are on the timeline of the carrier reimbursement only.
Returns & Refunds will be sent only to the original payment method. You may also opt for store credit. Refunds usually take 3-5 business days to process.
Purchases from any third party, even of otherwise “new” products from Detail Division, LLC or an unauthorized agent void warranty protection as well as any install claims. Simply put, you must be the direct buyer from Detail Division LLC.
The care of products purchased is the buyers responsibility. Microfiber towels, especially of a high quality, require a specific level of care to keep them performing at the highest level. Improper care, contamination from chemicals or even hard water can have an adverse effect on the fibers. These are considered outside factors, beyond the scope of materials and manufacturing. If a towel performs properly the first time it is the end user that is responsible for the care regiment to keep it that way.
By purchasing ceramic coatings and applying them to paintwork or any other surface, you (buyer) agree that the installer assumes all warranty claims and that the installer is the only party responsible for the work. Detail Division LLC and Carbon Collective make no definitive claims of durability, and the time frame quoted for the life expectancy is a figure derived from lab testing only.
Pricing is subject to change without notice.
Detail Division, LLC reserves the right to refund or replace items where an error in ordering may be present. Substitutions are sometimes necessary if an item does not meet quality standards at time of packing.
Sales are intended for end-user ONLY unless dealer authorization has been granted in writing. At no time is it acceptable or legal to purchase any item from Detail Division LLC, repackage the item, and represent the item as something else.
HIGH RISK ORDERS & SUSPECTED FRAUD
In some instances, possible fraud can be detected with the payment provider and Detail Division LLC is contacted regarding that analysis. In this event, Detail Division LLC is bound by policy and reserves the right to determine the validity of any order and reserves the right to cancel fulfillment and make a full refund to the customer.
It is the policy for ALL HIGH RISK ORDERS to be cancelled and refunded for the protection of customers as well as Detail Division LLC.
In some cases where a MEDIUM RISK is detected, it is the policy of Detail Division LLC to request proof and and further documentation of the shipping address and billing address as well as a Government issued valid ID as well as the credit card showing only the last 4-Digits. Proof requests will be given 24hrs to confirm, and no-response requests will be cancelled after that time.
Detail Division LLC reserves the right to make these determinations as per the user agreement with the payment providers and in accordance with Shopify.
Detail Division LLC reserves the right to decline or cancel any transaction at any time as per the user agreement.
Section 3:
Manufacturer's Warranty Disclaimer
Detail Division LLC (“Detail Division”) is a reseller and distributor only. Detail Division is NOT a manufacturer of any products offered on this website. As such, Detail Division makes no warranties, express or implied, regarding the products, including but not limited to any warranty of merchantability, fitness for a particular purpose, or non-infringement.
Any warranty coverage, terms, conditions, limitations, or remedies are solely as provided by the product manufacturer. All warranty claims, determinations, and outcomes are the exclusive responsibility of the manufacturer. Customers must direct all warranty inquiries, claims, and service requests to the applicable manufacturer in accordance with their policies.
Detail Division expressly disclaims any liability for product performance, defects, failures, or damages arising from the use of products purchased through this website, whether or not covered under a manufacturer’s warranty. By purchasing through Detail Division, you acknowledge and agree that Detail Division shall not be responsible or liable for honoring, enforcing, or interpreting any manufacturer’s warranty, nor for the results of any warranty claim decision made by the manufacturer.
Facilitation of Manufacturer Contact
As a courtesy, Detail Division may serve as an initial point of contact to assist customers in reaching the appropriate manufacturer for warranty inquiries. Our role is limited to facilitating communication and providing manufacturer contact information. We do not evaluate, process, or determine the outcome of warranty claims. All warranty obligations remain solely with the manufacturer.
A. Kranzle Pressure Washer Disclaimer
All Kranzle pressure washers sold by Detail Division LLC are supplied with the manufacturer’s factory hose and lance unless otherwise noted. Many users choose to customize their installations for use within mobile units, garages, or fixed wash bays.
Detail Division provides documented guidance on proper installation and suggested compatible parts, available on our website. Customers are strongly advised to follow these recommendations to ensure proper performance and to maintain warranty coverage.
Any installation, modification, or use of non-approved parts or methods outside of the documented guidance is solely the responsibility of the user. Detail Division LLC shall not be held liable for issues arising from improper installation, modification, or operation, including (but not limited to) premature wear, failure caused by water with high dissolved solid content, or any operational condition beyond the intent of the manufacturer.
All questions regarding warranty coverage, limitations, and service must be directed to Krānzle USA in accordance with their published warranty policy.
B. MTM Hydro Disclaimer
Detail Division LLC (“Detail Division”) is an authorized reseller of MTM Hydro products. MTM Hydro is the sole manufacturer and warrantor of its accessories, including but not limited to spray guns, lances, hoses, fittings, and related components.
All warranty terms, conditions, limitations, and remedies for MTM Hydro products are determined exclusively by MTM Hydro and are subject to their published warranty policy. Detail Division does not provide any warranty, express or implied, for MTM Hydro products and expressly disclaims liability for product performance, defects, or failures.
Customers must direct all warranty inquiries, service requests, and claims directly to MTM Hydro represented by Veloci Performance USA. As a courtesy, Detail Division may assist in facilitating initial contact with Veloci Performance; however, we do not evaluate, process, or decide warranty claims. All determinations and outcomes are solely within the discretion of Veloci Performance & MTM Hydro.
By purchasing MTM Hydro products through Detail Division, the customer acknowledges and agrees that Detail Division shall not be responsible or liable for honoring, enforcing, or interpreting any manufacturer’s warranty, nor for any damages, losses, or costs arising from warranty claims or product failures.
SECTION 4:
PROP 65 WARNING & Chemical Use
This advisement is applicable to all products:
This product can expose you to chemicals, including DINP and/or DEHP which is known to the state of California to cause cancer or birth defects or other reproductive harm, go to www.p65Warnings.ca.gov for more information.
The products we sell are not intended for use in potable water systems and are only for industrial non-drinking water applications.
It is ALWAYS suggested that customers coming into contact with chemicals take the necessary precautions before and during use. Appropriate cleanup and disposal is a must. By buying any product(s), customers agree that Detail Division LLC is in no way responsible for the appropriate use and/or disposal of any product purchased. Customer certifies that in purchasing they have agree with ALL statements in the Terms & Conditions page.
SECTION 5:
Shipping & Damages
STANDARD SHIPPING is now offered to customers in the Continental United States on order totals over $249* and appears as an option automatically. *Some items of larger size do not qualify for free shipping, and that is noted in the product description. This option uses our most economic choice of carrier and excludes Hawaii and Alaska shipments.
All orders are processed to be shipped as soon as possible. To deliver the best service, orders are packed well into the night. That being said, please use 1 business day for shipment to be made and tracking to be updated by the carrier.
Displayed arrival date at check-out is an estimate provided by the respective courier and in no way does Detail Division LLC have control over transit times or pricing; these are arrival estimates provided by a third party.
It is the responsibility of the customer to provide accurate shipping information to take delivery. There are no refunds on shipping. Shipments are geo-tagged by UPS. Theft off of your door step is not eligible for shipment insurance. This is the terrible part of logistics but is reality. By purchasing products and shipping, the buyer accepts that they are required to make arrangements for a secure delivery. Buyer also identifies that Detail Division LLC is in no way responsible for the shipping process once the carrier is in receipt of the shipment.
Section 6:
International & Domestic Shipments
International customers must provide a working phone number along with their order to ensure a smooth delivery process. Errors or left out information resulting in the return of goods is the buyers responsibility, which the buyer agrees to by using this site. Further delivery attempts will be at the buyer's expense. Import fees and costs related to international buyers are the sole responsibility of the buyer. If you are not familiar with the import process, please consult the shipping agent. Understand that the timeframe of delivery the chosen shipping provider displays on this website is an estimate. Delivery times can vary internationally, Detail Division LLC has no control over these factors.
EVERY International Buyer is responsible for any & all import duty, fees, and tax incurred with their shipment. Failure to pay a duty and subsequent return of a shipment does not entitle buyer to any refund. Period. Shipment is considered abandoned by the buyer's by country of import, there will be no insurance claim possible or compensation regarding abandoned property.
Shipment Insurance Coverage, Damages & Loss
Shipments that have opted to have insurance coverage at checkout are paying for Detail Division LLC to purchase coverage on their order. Damages happen. No product is ever shipped as 'compromised', and every measure is taken to ensure a safe delivery. In the event of damage upon receipt, please contact within 5 days of arrival so arrangements can be made for replacement or other suitable solution. In the event of an insurance claim due to a loss, theft, mis-delivery or damages, BUYER AGREES to fill out necessary insurance form (online) in a timely manner. Buyer understands that their selection of shipping agent is a contract between buyer and their logistics provider of choice at checkout.
Detail Division LLC and its operating website(s) agree to tender shipments to the designated shipping agent in a reasonable processing time.
Most packages are eligible for partial coverage, insurance covers 100% of your shipment. Insurance is purchased through Shopify, and determinations for coverage are made through the insurer and not Detail Division LLC. For more shipping information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
UPS
Call 1 (800) 742-5877
On orders over $500 we will automatically request for a signature to ensure safe and sound delivery of your order. Please make arrangements to receive your order in a timely manner.
International orders sometimes require the buyer to contact their customs department. This burden falls upon the buyer, and Detail Division,LLC is not responsible for these arrangements.
Some items are not available in all markets due to shipping restrictions or conflict of interest with partnerships. If I am unable to ship a product to your market, you will be notified and a full refund for the item(s) will be made.
SECTION 7:
Discounts
...are few and far between. I refuse to compromise on quality with KLiN Microfiber or the other brands offered here. The pains that are taken and the costs associated with production and importation of these products allows for little room to offer customers. Instead of marking up to give 'percentage sales' on items, the price is the price. I ask that my customers look past the business practices of others. Quality is the only goal with these products, and the value presented is far beyond comparative products. I do the very best I can to bring products that make sense for you and your work. Quality over quantity, and a level of durability that will save you real money over time.
ENJOY your time with these products, enjoy your work!
SECTION 8:
Wear & Tare
All pressure washing products and detailing tools are designed to withstand normal wear and tear associated with their intended use. However, it's important to note that over time, all items may naturally experience some degree of wear and tear. This includes but is not limited to scratches, fading, or other cosmetic imperfections that do not significantly impair the functionality of the product.
We strive to offer high-quality products, but cannot guarantee that they will remain in pristine condition forever, especially with frequent or heavy usage. Factors such as environmental conditions, maintenance, chemical exposure and handling practices affect the longevity of all products.
Please carefully review any care instructions provided with your purchase to maximize the lifespan of your product. Additionally, regular maintenance and proper handling can help mitigate the effects of wear and tear.
Regarding mechanical function, especially with pressure washing items, it is important to inspect your items regularly and promptly address any issues or concerns that may arise. The presence of sediment in water supply, corrosion caused by water, and general wear happens to all metals regardless of grade.
By using ANY product available through Detail Division LLC, you acknowledge and accept that wear and tear is inevitable and does not constitute a defect. This wear and tear are considered normal and are not covered under any warranty or return policy, unless explicitly stated otherwise.
SECTION 9:
Security & Privacy
At times, information from your web browser is collected by a third party associated with Detail Division LLC for the purposes of marketing. By visiting this website, you acknowledge and accept data collection.
Detail Division LLC relies on minimal marketing, and it should be known that all Shopify settings are for the least intrusive measures to use information for advertising.
Detail Division LLC is advocate of privacy. I will never sell your information, your email, or retain any of your personal information beyond the scope of our transaction.
By checking the box at checkout, users understand and agree to all terms.
Your rights under the California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.
How to opt out
By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.
SECTION 10:
Accessibility
Detail Division LLC is committed to making this website and the business as a whole accessible to all users. Current revisions implemented within the latest rebuild of the website include:
- larger text, clear fonts
- contrasting colors for clear navigation
- an increase in alt text on necessary images
- site & menu navigation by keyboard
Site is monitored and tested using multiple operating systems and browsers, desktop, mobile and tablet daily for stability and function. The accessibility upgrade process is time consuming but it is vital that ALL customers be able to navigate and understand all contents of the site. There is still work to be done, and this work is being tackled with every free moment available.
If you have any questions, concerns, or need direct help, please feel free to get in touch with me: info@detail-division.com
All improvements to the site are in an effort to comply with international legislation & standards: WCAG, ADA, Section 508 & EN 301549 sited as a working and evolving resource.
Section 11:
Safety and Liability Clause
Use of Personal Protective Equipment (PPE)
It is the responsibility of each customer to use appropriate personal protective equipment (PPE) when handling and using any products purchased from [Your Company Name]. PPE includes, but is not limited to, gloves, safety glasses, respirators, and protective clothing. Proper use of PPE is essential to ensure safety and prevent injury or harm while using our auto detailing chemicals.
Customer Liability
By purchasing products from Detail Division LLC, the customer acknowledges and agrees to the following:
- The customer assumes all responsibility for the safe handling, storage, and use of the products.
- Detail Division LLC is not liable for any injury, loss, or damage resulting from the improper use or handling of the products, including failure to use appropriate PPE.
- The customer is solely responsible for ensuring that they are familiar with the safe usage guidelines and recommended PPE for each product, as provided on the product labels and material safety data sheets (MSDS can be made available upon request).
- Any advice or information provided by Detail Division LLC regarding the use of the products is given in good faith and should not be taken as a substitute for the customer’s own assessment of the risks and requirements for PPE.
By completing a purchase on this website, the customer agrees to hold Detail Division LLC, its officers, employees, and affiliates harmless from any claims, demands, or liabilities arising from the use or misuse of the products.
